Privacy Policy
This Privacy Policy explains how royalpokerroomm collects, uses, and protects your personal information when you visit our venue, use our website, or participate in our offline poker events.
- We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- By using our services, you consent to the practices described in this policy.
The policy applies to all personal information collected by royalpokerroomm. We are located at 12 Card Lane, Sydney NSW 2000, Australia.
Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number.
- Reservation details: date, time, number of guests, special requests.
- Poker event registration details: name, contact information, and event preferences.
- Payment information: if you make a purchase or pay for event registration, we collect billing details through a secure payment processor.
- Technical information: IP address, browser type, and cookies when you visit our website.
We do not collect sensitive information unless required by law. We do not collect information about online gambling or betting accounts, as we only offer offline poker events.
How We Collect Information
We collect personal information directly from you when you:
- Make a reservation online or over the phone.
- Register for a poker event or tournament.
- Contact us via email, phone, or in person.
- Visit our website and interact with forms or cookies.
We may also collect information from third parties, such as payment processors, but only to complete your transaction. If you provide information about others (e.g., for a group reservation), you must have their consent.
Use of Personal Information
We use your personal information for the following purposes:
- To process reservations and event registrations.
- To communicate with you about your booking or event.
- To provide customer support and respond to inquiries.
- To improve our services and website.
- To comply with legal obligations.
We do not sell or rent your personal information to third parties. We do not use your information for online gambling or betting purposes.
Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist us with payment processing, website hosting, and email communications.
- Government or law enforcement agencies if required by law.
- Professional advisors such as lawyers or accountants.
We require all third parties to protect your information and use it only for the purposes we specify. We do not disclose your information to overseas recipients unless necessary for the service and with appropriate safeguards.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
- We use secure servers and encryption for online transactions.
- Access to personal information is restricted to authorized staff only.
- We regularly review our security practices.
No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.
- To request access or correction, contact us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
You may also opt out of receiving marketing communications at any time by contacting us.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). We take all privacy complaints seriously.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. The current version is effective as of the date shown at the top of the page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected] Phone: +61 8 5507 6349 Address: 12 Card Lane, Sydney NSW 2000, AustraliaWe aim to respond to all privacy inquiries within 5 business days.